xg66 Privacy Policy
Your personal information is of the highest importance to us. This policy describes how xg66 collects, stores, and protects your information.
Introduction and Scope
xg66 ("we", "our", "platform") operates a reliable online betting and casino service for players in Bangladesh. This privacy policy explains how we handle your personal information when you visit our website xg66.lat, create an account, or use any of our services.
This policy applies to all registered users, guest users, and anyone who interacts with our platform. By using our services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any term of this policy, please stop using our services.
We are committed to complying with applicable data protection laws and regulations and respect your right to privacy. This policy may be revised periodically; we will provide appropriate notice of any material changes.
1. Information We Collect
1.1 Personally Identifiable Information
We collect the following information during account registration and verification:
- Full name and date of birth
- Email address and username
- Bangladeshi mobile number
- Residential address
- National ID (NID) or passport number — for identity verification purposes only
1.2 Financial Information
Information collected for processing deposits and withdrawals:
- bKash, Nagad, Rocket, Upay mobile banking account details
- Bank account details (for bank transfers)
- Transaction history and amounts
- Records of withdrawal and deposit requests
We do not store any full payment card numbers.
1.3 Gaming Activity Information
Information related to your use of the platform:
- Game session history and results
- Bet amounts and frequency
- Records of bonus and promotion usage
- VIP level progress and reward history
1.4 Technical and Automated Information
Information collected automatically when you visit our site:
- IP address and device type
- Browser type and language settings
- Operating system information
- Page views, session duration, and navigation paths
- Cookies and local storage data
2. Purpose of Using Your Information
How We Use Your Information
xg66 uses your personal information for the following legitimate purposes:
Account Management and Verification
Your information is used to create, manage, and secure your account. Age verification (confirming 21+) and identity authentication are part of this process.
Transaction Processing
Financial information is required to receive deposits and process withdrawals. This information is used to ensure secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
Customer Support
Your contact information is used by our 24/7 Bangla live chat and email support team to assist you effectively. This information is also needed for issue resolution and account recovery.
Responsible Gaming
Your information is used to monitor gaming behaviour, identify problematic gambling patterns, and offer the option to set limits or self-exclude when needed.
Security and Fraud Prevention
Technical information is used to detect and prevent suspicious activity, keep accounts secure, and block unauthorised transactions.
Service Improvement
Analytics data is used to analyse the user experience and improve our platform's functionality, design, and game selection.
3. Sharing and Disclosure of Information
3.1 Sharing Information with Third Parties
xg66 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:
- Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
- Game providers: Providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming may receive certain session information for the purpose of operating games.
- Legal obligations: Information may be disclosed when required by a legal order or investigation by a competent authority.
- Fraud prevention agencies: As part of regular efforts to prevent organised fraud and money laundering.
3.2 International Data Transfers
In some cases, our service provider partners may be located in different countries. For such international data transfers, we ensure that the receiving party complies with appropriate data protection standards and that the security of your information is maintained.
4. Cookies and Tracking Technologies
4.1 Use of Cookies
xg66 uses cookies and similar technologies to improve your user experience. Cookies are small text files stored on your device that help our site recognise you.
Essential Cookies
Required to maintain login sessions, security tokens, and functional preferences. These cannot be disabled.
Analytics Cookies
Used to analyse site performance and user behaviour in order to improve service quality.
Functional Cookies
Stores your language preferences, game settings, and other personalised experience data.
Security Cookies
Used for fraud detection and to prevent unauthorised access to accounts.
4.2 Cookie Controls
You can control or delete cookies by changing your browser settings. However, disabling essential cookies may cause some core features of the xg66 platform to not work correctly, such as maintaining login sessions or completing transactions.
5. Data Security Measures
5.1 Technical Security
xg66 uses industry-standard security technology to keep your information safe:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is sent through encrypted channels.
- Database Encryption: Sensitive data stored in our databases is kept in encrypted form.
- Firewall Protection: Advanced firewalls and intrusion detection systems prevent unauthorised access.
- Two-Factor Authentication: A two-step verification option is available to add an extra layer of security to your account.
- Regular Security Audits: Regular security testing is conducted to identify vulnerabilities in our systems.
5.2 Organisational Security
In addition to technical measures, we ensure data protection at the organisational level as well. Only authorised staff have access to your personal information, and they operate under strict confidentiality agreements. Staff receive regular data protection training.
5.3 Response to Data Breaches
If a data security breach occurs, we will take immediate steps to contain the damage. If the breach creates a high risk to your rights and freedoms, we will notify you as quickly as possible. Notification will be sent to your registered email address.
Your Data Rights
6. User Rights
As a user of xg66, you have the following rights:
Right to Access
You may request a copy of your personal information held by us at any time. We will respond to your request within 30 days.
Right to Rectification
If any of your information is inaccurate or incomplete, you may request a correction. This can be done through your account settings or via the support team.
Right to Erasure
In certain circumstances you may request the deletion of your personal information. However, this may be limited in cases of legal retention obligations or ongoing disputes.
Right to Restrict Processing
You may restrict or object to the processing of your information for specific purposes, particularly in relation to direct marketing communications.
Right to Data Portability
You may request your information in a structured, machine-readable format, which you can transfer to another service.
Right to Withdraw Consent
Where processing of your information is based on your consent, you may withdraw that consent at any time, though this will not affect prior processing.
7. Data Retention Period
How Long We Keep Your Information
xg66 retains your information only for as long as it is necessary for the purpose for which it was originally collected, or until a longer retention period is required by applicable law. The general policy is as follows:
- Active account data: All necessary information is retained for as long as the account remains active.
- Closed account data: Certain information may be retained after account closure to meet legal obligations.
- Financial transaction records: Retained for an extended period in accordance with anti-money laundering regulations and financial rules.
- Cookies and analytics data: Automatically deleted after 13 months as a general rule.
- Support communication records: Retained for a specified period for quality control and dispute resolution purposes.
8. Protection of Minors
Policy on Those Under 21
xg66 strictly provides services only to those aged 21 or above. We do not intentionally collect any personal information from minors.
Age verification is mandatory during the registration process. If we discover that a minor has opened an account by providing false information, that account will be closed immediately and the associated information will be deleted.
If a parent or guardian believes their child has provided information on our platform, please contact us at [email protected].
9. Policy Changes and Contact
9.1 Policy Updates
xg66 may update this privacy policy from time to time. In the event of any material change, we will notify you in the following ways:
- Notice sent to your registered email address
- Display notice on the site's homepage
- Change the "Last Updated" date at the top of this page
If you continue using our services after any changes, you will be considered to have accepted the revised policy. It is recommended that you review this page regularly.
9.2 Privacy Contact
If you have any questions, concerns, or requests regarding your data rights in relation to this privacy policy, please contact us:
Email: [email protected]
Live Chat: Available 24/7 in Bengali
We endeavour to respond to all privacy-related requests within 30 days. For urgent security issues, please contact us via live chat.
Related Policies
Alongside our privacy policy, you may also read the following pages, which provide detailed information about your rights and responsibilities:
- Terms & Conditions — Full terms of service use
- Responsible Gaming — Healthy gaming habits and setting limits
- About Us — Introduction to the xg66 platform
- FAQ — Answers to common questions